Frequently Asked Questions
Answers about top-ups, eSIM installation, payments, and more
Frequently Asked Questions
Find answers to the most common questions about our Cuban mobile top-up services, eSIM cards, and connectivity solutions.
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Mobile Top-ups
How do I top up a Cuban mobile number?
Simply select a top-up amount, enter the Cuban mobile number, choose your payment method, and complete checkout. You'll receive the top-up code instantly via email.
Can I top up from outside Cuba?
Yes! You can purchase Cuban mobile top-ups from anywhere in the world through our secure online platform.
How long does a top-up take?
Top-ups are delivered instantly via email within 30 seconds of successful payment confirmation.
eSIM Cards
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM card that allows you to activate cellular service without a physical SIM card. It's built into compatible smartphones and can be activated by scanning a QR code.
Which phones support eSIM?
Most modern smartphones support eSIM, including iPhone XS and later, Google Pixel 3 and later, Samsung Galaxy S20 and later, and many other Android devices.
Payment & Security
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe payment processor. All transactions are encrypted and secure.
Is my payment information safe?
Absolutely. We use Stripe for payment processing, which is PCI DSS Level 1 compliant and uses 256-bit SSL encryption. We never store your payment information on our servers.
Shipping & Delivery
How quickly will I receive my eSIM?
eSIMs are delivered instantly via email after payment confirmation. You'll receive a QR code and installation instructions within seconds.
How long does shipping take for physical SIM cards?
Physical SIM cards are shipped via standard mail and typically arrive within 3-5 business days depending on your location.
Still Need Help?
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